Box Office Frequently Asked Questions
How are available seats sold at the Columbus Civic Center?
Columbus Civic Center and Ticketmaster policy is to sell tickets on a "best available" status. Specific seating availability will not be given over the phone. If you would like to attempt to purchase tickets in a specific seating area, please visit the Civic Center Box Office during regular hours.
If I've already purchased several seats, can I purchase additional seats next to them?
Our box office staff will do their best to sell you additional seats as close to your originals as possible, but there is no guarantee that we will have additional seats right next to them.
Will there be a convenience charge for tickets purchased by phone or online?
Yes, the cost of the charge varies depending on the cost of the ticket.
When can I purchase tickets over the phone?
Monday - Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: 9:00 AM - 6:00 PM
What is the cut-off time to buy tickets?
Box Office Sales End: Midway point of the show
Ticketmaster Internet Sales End: show12:00 PM, day of show
Ticketmaster Phone Sales End: show12:00 PM, day of show
Ticketmaster Outlet Sales End: Start of show, day of show
Can I confirm that my tickets are at the Will Call Window?
Will Call tickets are usually not printed by the box office until late on the day of the show. The best way to confirm your tickets will be at the Will Call Window is to contact the point of purchase with your confirmation number. The easiest way to do this is to contact Ticketmaster Customer Service at 1-800-745-3000.
What do I need to show when picking up tickets at the Will Call Window?
You will need to bring a valid driver's license and your phone or online confirmation number, provided at the time of purchase, or the credit card used to purchase the tickets.
Can I sit next to a member of my party who is handicap?
Columbus Civic Center policy limits each handicap patron to one escort who can sit in handicap seating with that patron. Other members of the party will be seated as close as possible to the handicap patron.
What is TicketFast®?
Ticketmaster's TicketFast®, available only online, is a revolutionary technology that allows patrons to print their tickets from home. When you choose this option during your online purchase, you will print your tickets out at home and bring them to the building where a bar-code on the ticket will be scanned to allow your entry into the event.
