Guest Services
Hours of Operation
The Civic Center administrative offices are open from 8:00 a.m. through 5:00 p.m. Monday through Friday.
The Civic Center Box Office is open from 10:00
a.m. through 6:00 p.m. Monday through Friday, and 1:00 p.m. on Saturdays and Sundays (Event Days Only).
Purchasing Tickets
It is Civic Center policy that after doors have opened to the public on the day of a show, all tickets will be sold as "best available." This policy limits patrons from requesting specific seats in specific sections during these peak times in an effort to service as many people as quickly as possible, but does not exclude patrons from requesting specific seats when purchasing tickets in advance of the show.
Facility Admission
No one will be allowed entry to a Civic Center event without the appropriate event ticket or event credential. Many Civic Center events allow free admission to children two years of age and younger when accompanied by an adult. However, the child MAY NOT occupy a seat. Please contact the Box Office at 706-653-4482 for information regarding this policy for individual events. We reserve the right to refuse entry into the facility to anyone.
Ticket Scalping
The re-sale of event tickets is not allowed on Civic Center property under any circumstances.
Special Needs
The Civic Center is proud to offer full access to our patrons with special needs. In addition to offering up to 77 handicap seats for all of our events, the Civic Center also offers special needs restrooms and elevators.
If you require further accommodations, please feel free to contact our administrative offices prior to your visit at (706) 653-4482.
Elevators
The patron elevator is located near the Hall of Fame, next to the concession stand in the northwest corner of the arena level.
Restrooms
Restrooms are located on both sides of the arena on both the arena and main concourse levels.
Drinking Fountains
Drinking fountains are located outside restrooms on both the arena and main concourse levels.
First Aid
The first aid station is located inside the arena in the southeast corner behind Section 112.
Automated Teller Machines (ATM)
In partnership with TIC Federal Credit Union, the Civic Center provides patrons with access to an Automated Teller Machine (ATM) located at the north end of the main concourse level.
Smoking
Smoking is strictly prohibited inside the Civic Center. At most events, a designated smoking section is available outside the south entrance doors on the main concourse level. For some events, no designated smoking section is available.
Alcohol Policy
Alcoholic beverages are sold at most Civic Center events. In order to purchase alcohol inside the facility, each person 21-years and older must obtain a wristband. Wristband stations are located next to the two primary concession stands at the top of the main staircases. A valid ID (not expired) must be presented. An individual under the legal drinking age, and in possession of alcohol, will be given a citation and ejected from the building. An individual purchasing alcohol for a minor will be subject to the same guidelines. We reserve the right to refuse the service of alcohol to anyone.
Alcohol sales will end at most events at the following times:
- Hockey: 10 minute mark of 3rd period
- Basketball/Football: 10 minute mark of the 4th quarter
- Other Events: 30 minutes prior to the end of the event
Lost and Found
All found items are turned into the Administrative Office located in the northeast corner of the arena level. For all inquiries, please call 706-653-4482.
Cameras
Restrictions on the use of still cameras vary by event. The event promoter or artist dictates whether still cameras are allowed. Please call in advance to get additional camera-policy information prior to a specific show at 706-653-4482. Video and recording equipment of any kind are strictly prohibited.
Prohibited items inside the facility include:
- Weapons of any kind
- Fireworks
- Illegal drugs
- Outside food and beverage of any kind
- Bottles, cans and/or coolers
- Audio or recording equipment of any kind
- Laser Pointers, aerosol cans and noise makers
- Back packs or any other oversized bags
Other Services
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